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Senior Business Analyst – Mortgage Transformation

Location: Toronto, ON
Department: Mortgage & Secured Credit Platform
Reports To: Product Group Owner, Mortgage Transformation

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Role Overview

As a Senior Business Analyst, you will play a critical role in Big 5 Bank’s mortgage transformation journey. Partnering with product owners, technology teams, and business stakeholders, you will analyze complex processes, design innovative solutions, and ensure seamless delivery of digital initiatives that modernize Big 5 Bank’s mortgage and secured credit platforms.

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Key Responsibilities

• Requirements Gathering & Analysis

  • Collaborate with business leaders, product owners, and agile squads to elicit, document, and validate requirements.

  • Translate business needs into clear user stories, acceptance criteria, and process flows.

• Mortgage Transformation Focus

  • Develop a deep understanding of Big 5 Bank’s mortgage products, lending processes, and regulatory environment.

  • Identify opportunities to streamline workflows, reduce manual effort, and enhance customer experience.

• Solution Design & Delivery

  • Partner with developers and architects to design scalable solutions leveraging Java, Spring Boot, and Kafka integrations.

  • Support testing, defect resolution, and production rollout.

• Stakeholder Engagement

  • Act as a bridge between business and technology, ensuring alignment across multiple teams.

  • Present findings, recommendations, and progress updates to senior leadership.

• Continuous Improvement

• Monitor performance metrics and customer feedback to refine solutions.

• Champion best practices in business analysis and agile delivery.

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Qualifications

• 5+ years of experience as a Business Analyst in financial services, preferably mortgage or lending.

• Strong knowledge of mortgage products, secured credit, and regulatory compliance.

• Proven experience working in agile environments (Scrum, SAFe).

• Technical familiarity with Java-based applications, Spring Boot frameworks, and Kafka event streaming is a strong asset.

• Excellent communication, facilitation, and stakeholder management skills.

• Ability to translate complex business needs into actionable technical requirements.

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Why Join Big 5 Bank Mortgage Transformation

• Be part of a high-impact program modernizing one of Canada’s largest mortgage platforms.

• Work alongside innovative leaders driving digital transformation in secured lending.

• Contribute to solutions that directly improve the financial health and homeownership journey of Big 5 Bank customers.

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