PointClickCare Solutions Analyst

Permanent

Hybrid, Markham

eHealth Overseer

Job Description

The PointClickCare Solution Analyst role is to support the planning, design, configuration, and launch of business improvements in support of organizational processes across the company’s Senior’s Living business line. This includes identifying, analyzing, configuring, and validating business needs to ensure alignment to the required business capabilities. A key aspect of this role involves using Clinical Informatics knowledge to support and optimize the use of PointClickCare, the company’s core platform for senior care operations, ensuring it meets evolving business and clinical requirements. Responsibilities also include gathering and analyzing data in support of business cases, requests for proposal, and systems requirements. The Application Support Analyst may also be responsible for generating and compiling reports based on the findings, complete with probable causes and viable solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of the company’s IT system investments.

Position Responsibilities:

Application Configuration/Support

Actively support the application portfolio across the company’s Seniors Living line of business.
Clarify and translate business requirements/objectives into functional specifications and designs.
Configure new software features to enhance business capabilities and/or efficiencies.
Independently or in collaboration with peers, configure enhancements based on defined business requirements.
Design test scripts and lead testing to align to defined specifications.
Support in-depth root cause analysis of problems and contribute to the associated mitigations.
Migrate new enhancements/configurations across various platform phases (DEV to UAT to Prod).
Ensure consistency and standardization across multiple instances of the same solution, where necessary.
Provide onboarding/offboarding support based on defined SLA’s.
Resolve and document application incidents and defects.
Manage vendor escalations and vendor relationships in facilitating resolution of issues.
Develop and maintain user manuals and guidelines.
Support the implementation and integration of new clinical modules as part of organizational projects.
Deliver end-user training to support successful system use and project rollouts.
Maintain system security by managing user roles, access rights, and permissions in PCC in compliance with applicable legislation and the company’s policies.
Perform monthly/quarterly audits and create relevant reports for stakeholders.

Assist in Creating Application Efficiencies

Assist in the definition, development, and documentation of business requirements and specifications on a project-by-project basis, taking into consideration platform capabilities.
Create systems models, specifications, and diagrams to assist with the interpretation of business requirements into feasible options and communicate these to business stakeholders.
Conduct and/or assist in prototyping new capabilities to enhance business processes, operations, and information process flow.
Develop an understanding of existing business processes and recommend changes that leverage best usage of the platform and/or solution.
Maintain appropriate Change Management documentation for production changes.

Requirements

Self-motivated, organized, able to work independently and collaboratively.
Strong interpersonal skills with demonstrated team leadership capability.
Excellent verbal and written communication abilities.
Prior experience in Risk Management roles strongly preferred.
Technical skills such as Excel, SQL, VBA considered an asset.
CFA or FRM credentials considered a strong advantage.