Account Manager

Full Time

Toronto, ON (Fully Remote, with expectation for client visits)

Citylink Systems Inc.

Job Description

About Us: Citylink Systems is a leading IT staffing firm in Canada, connecting top-tier IT professionals with innovative companies across diverse industries. We excel at building strong, lasting relationships with our clients, particularly within the dynamic Healthcare, Fintech, Telecommunications and Banking sectors. We're looking for driven individuals to join our team, contribute to our continued success, and expand our reach. We foster a collaborative, results-driven environment where ambitious professionals can thrive.

Position Summary: Are you a natural go-getter with sharp business acumen and a genuine talent for building strong connections? Do you have a keen interest in the fast-paced world of technology and a strong desire to make a significant impact?

We are seeking a highly motivated Account Manager to join our client-facing team. In this exciting role, you will be responsible for managing and nurturing a portfolio of named accounts within the top Telecommunications and Banking sectors, identifying and securing new business opportunities, and collaborating closely with our recruitment team to ensure successful talent placements. This is an unparalleled opportunity to develop crucial sales, account management, and industry-specific expertise while engaging with major Canadian enterprises.

Key Responsibilities (with increasing autonomy):

Named Account Management & Growth (Telecommunications & Banking Focus):

Under the guidance of senior leadership, manage and nurture relationships with established key clients in the Telecommunications and Banking industries.
Learn to understand their complex IT talent needs, organizational structures, and strategic objectives.
Proactively engage with contacts at all levels to deepen relationships and identify ongoing and future staffing opportunities.
Work towards becoming the primary point of contact for day-to-day inquiries and ensuring client satisfaction.

New Business Development:

Identify, research, and prospect for new client opportunities within the IT sector, with a strategic focus on expanding our presence in Banking and Telecommunications, as well as other high-growth industries.
Initiate contact with potential clients through various channels (e.g., cold calling, networking, digital outreach).
Assist in preparing and delivering compelling sales presentations and proposals to prospective clients.

Client & Market Insight:

Develop a strong understanding of IT roles, technologies, and market trends relevant to the Canadian Telecommunications and Banking sectors.
Provide market insights and consultative advice to clients regarding talent availability, market rates, and effective staffing strategies.

Recruitment Collaboration & Delivery:

Act as a critical link between clients and our internal recruitment team.
Translate client requirements into clear and detailed job descriptions for recruiters.
Collaborate closely with recruiters to ensure a strong understanding of client culture, needs, and candidate preferences.
Review candidate submissions, coordinate interviews, and facilitate the overall hiring process, ensuring a seamless experience for both clients and candidates.

Negotiation & Administration:

Assist in negotiating contract terms, rates, and agreements with clients.
Maintain accurate and up-to-date client records and activity within our CRM system.
Prepare and present reports on account performance, sales forecasts, and client feedback.

Qualifications:

Mindset & Aptitude (Priority Attributes):

Go-getter attitude: Highly motivated, proactive, resilient, and eager to learn and take initiative. You are driven by achieving goals and exceeding expectations.
Business Savvy: Demonstrates a natural understanding of business principles, client needs, and how to identify and create value. You quickly grasp market dynamics and competitive landscapes.
People Skills: Exceptional interpersonal, communication (verbal and written), and presentation abilities. You genuinely enjoy connecting with people, building rapport, and are adept at influencing and persuading others.

Education & Experience:

Bachelor's degree in a relevant field (e.g., Business, Commerce, Marketing, Communications) or equivalent practical experience demonstrating strong business acumen.
A strong desire to develop a career in sales/account management within the IT staffing industry.
Previous experience in a customer-facing role, sales, business development, or an internship within a recruitment or client management environment is a strong asset.

Skills & Abilities:

Excellent active listening and questioning skills to uncover client needs.
Highly organized, detail-oriented, and able to manage multiple priorities effectively.
Ability to work both independently with minimal supervision and collaboratively within a team.
A demonstrated interest in technology and the IT landscape.

What We Offer:

Competitive base salary with a clear path to significant commission earnings as you grow.
Comprehensive training and mentorship program designed to develop you into a successful IT staffing professional, with a focus on large enterprise accounts.
Direct exposure and the opportunity to work with top-tier clients in the Canadian Telecommunications and Banking sectors.
Opportunities for rapid professional growth and advancement within the company.
A dynamic, collaborative, and results-driven team environment.
Access to a robust network of IT professionals and leading Canadian companies.
WFH flexibility